All tours sold by Sky Bird Travels & Tours Limited are subject to the following conditions:
PAYMENT PROCEDURE:
Payment Conditions:
Upon Confirmation of the tour: 30% deposit of total tour price is required.
30 days to arrival: Full payment is required.
30 days or less prior to arrival: Immediate full payment is required upon confirmation of services.
Payment Procedure:
Payments have to make according to the amount in the invoices and should be made by credit card or bank transfer. Any bank charges levied by the sending bank, relating to transfer to Sky Bird Travels & Tours, must be paid by the sender.
CANCELLATION CONDITIONS:
All cancellations must be made in writing or mail and acknowledged by Sky Bird Travels & Tours. There will be 10% handling fees for any cancellations of 30 days or more prior to your arrival unless there are any charges or prepayments according to the policies of hotels, airlines, cruises and other contractors of Sky Bird Travels & Tours.
Cancellation Policy
- From the booking date till 30 days prior to the departure date, 30 % of the package cost is chargeable.
- From 30 days to 15 days prior to the departure date, 50 % of the package cost is chargeable.
- From 15 days to 7 days prior to departure date, 75 % of the package cost is chargeable.
- For cancellations made within 5 days prior to the departure date, 100% of the package cost is chargeable.
Note: Depending on airlines, hotels and cruises cancellation policies, the above cancellation policy is subject to change.
Circumstances Beyond Our Control:
We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility, if as a result of circumstances beyond our control, we have to change your tour after booking, or we, cannot supply your tour, as we had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather.
Your Responsibility:
We want all our customers to have an enjoyable, carefree holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your tour and terminate your contract.
In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around which you have broken and/or have left in a way in which injury can result.
We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.
If You Have A Complaint:
We aim to provide the best tour possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your tour Representative and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, If you do not have the services of a Representative, you must contact us at the given Email ID or Phone Number. No complaints or refund requests for the same be entertained after the tour ends.